Frequently Asked Questions
We do our very best to stay connected to you and your responsibilities and that means complete transparency. So We listened, and put together this list of commonly asked questions about how our business works.
What are your Hours of Operation?
Monday: 10am - 5pm
Tuesday: 10am - 5pm
Wednesday: 10am - 5pm
Thursday: 10am - 5pm
Friday: 10am - 5pm
Saturday: Closed
Sunday: Closed
What is a Monthly Bundle?
We're excited to introduce our Monthly Cleaning Bundles! Each month, we'll offer a themed cleaning package for $150, combining various tasks with a holiday celebration. Check out our Facebook Page to see these exclusive advertisements.
For a sneak peek of the coming months, April's bundle will include a thorough RV cleaning to get it ready for the traveling seasons, then May's bundle is special for Mother's Day by organizing and cleaning three different closest of your choice, then for June to give men a helping hand to celebrate Father's Day we will reorganize your garage or choice of two sheds!
Are you available tomorrow?
Feel free to call us at 609-710-2221 and check to see how our schedule looks.
Can you better describe the Property Care Packages?
*Message Us Today to find out the exact details of these packages and receive a checklist highlighting everything*
~ (609) - 710 - 2221
Rental Support Package: We offer peace of mind for rental property owners by providing a comprehensive cleaning of the entire property. Our package also includes organizing items in living spaces and cabinets, making the beds, and conducting a 14-point safety walkthrough to identify any visible damages. Additionally, we stock and supply essential items such as toilet paper, towels, soap, and more. We also provide a complimentary Activity Basket to leave for tenants so they can have a nice clean and fun experience.
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Picture Perfect Package: We’re here to help realtors prepare properties for showings and photoshoots! We’ll clean key areas and sanitize high-traffic spots. Plus, we provide home staging and organization to create a warm and inviting atmosphere for your listings. To use this package, the house must be mostly empty, with minimal furniture and cleared cabinets and fridge.
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Move-Out Ready Package: We know moving can be tough, and we’re here to help. Our team carefully packs and categorizes your belongings, and follows by thoroughly cleaning the property including the fridge, oven, and outdoor areas to enhance its value. Our three-day package offers flexible payment options to make the process as easy as possible. (Note our team can box up items but can not load any vehicles or assist in the moving of furniture or appliances.)
How many people should I expect at my house?
Currently, we have one dedicated professional who handles all recurring services and package cleanings—our owner, John. He personally conducts each cleaning and will meet with you to ensure the highest quality service.
Do you move furniture while you're cleaning?
The short answer is no. Our team works hard to clean, dust, vacuum, and mop under furniture or belongings that we can reach without bending. We’d love to know if you’d like us to move any smaller items to help with the dusting. Just keep in mind that we don't move beds, furniture, or appliances to clean underneath them. Thank you for understanding!
Do you drive more than 1 hour outside of your service area?
At Moore's Cleaning and More, we proudly serve Camden, Burlington, and Ocean County in New Jersey. If you're outside these areas, we're still available to help! Please note that a $25 gas fee will apply for each extra hour we drive from our office. If you are within an hour's drive from us, there’s no additional charge.
Which Eco-Friendly Cleaning Products do we use?
Some brands we choose to clean with include, Grove Collaborative, Method Products, Aunt Fannie's, Scrub Daddy, Seventh Generation, Mrs. Meyer's Clean Day
We use these products because of their nontoxic, plant-based ingredients and reusable packaging. They use everyday ingredients like vinegar, citric acid, essential oils, enzymes, and plant-based soaps. All of these products are packaged with 100% recycled plastics. This helps prevent more plastics from ending up in landfills and reduces the carbon footprint of transportation because of the lighter materials. We want to clean your home with the safest and reusable products available.
Do you have a Referral Program?
Yes, we do! We offer two options to provide you and anyone you know with special discounts on our services and packages.
Since you're here, you can use the code 'moneyback20' when booking to receive 20% off your first cleaning session with us. This online discount is designed to help you get your home back in order and to introduce you to our services. This 20% off can be used with any of our Cleaning Services or Packages.
Additionally, we offer Moore's Cleaning and More Gift Cards to select people. If you do get a gift card, you can use the code on the back to get $40 off your next service with us. You can also pass along the card to friends and family to have it applied to their first cleaning.
These gift certificates only apply to our 'Upkeep Cleaning' or 'Top to Bottom Cleaning Services' and our 'Property Care Packages'. ~ (Gift Cards can only be used once)
Do you offer any other discounts?
Note: You can only claim one discount or gift card per visit
Yes, we do! We also have a few other discounts to honor Seniors, Single Parents, and Veterans. Just mention to us the (codeword) when booking that best describes you and the discount will be applied.
~ At Moore's Cleaning and More, we started with a heartfelt mission inspired by our founder's personal experience of helping a loved one. To honor this commitment, we offer a 25% discount on all services and packages to seniors, helping them keep their beloved homes tidy and comfortable. (senior25)
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~ To support single parents, we provide a 25% discount on all our services and packages. Our goal is to ease some of the stress associated with parenting, allowing you to better focus on your family and work. (parent25)
~ To honor the brave men and women who serve our nation, we offer a 25% discount on all our services and packages for veterans. It's our way of saying thank you for your service and showing our appreciation for all that you do. (vet25)